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A Sign of Maturity…

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Earlier today I gave a workshop on how to get employees more engaged to a group for CEO’s in Orlando, Florida, and as we were going around the room recapping what everyone thought was the clear “take-away” for them, one CEO said she was reminded of an old adage, “One clear sign of maturity is not needing to be lied to anymore.”  She was referring to the results she had just reviewed of our High Performance Culture Assessment (HPCA) completed for her firm.

While her company was clearly doing some things well regarding employee engagement, the numbers also highlighted a significant opportunity to improve some aspects of their organizational culture.  It was more than evident to her that workplace performance was not what it could be, and her sentiment reflected — despite what could be considered a poor showing — some gratitude that she now had a more realistic picture of what was happening.

It wasn’t a surprise.  Their numbers were in decline, in large part due to the recession’s impact on the Florida economy.  But she and the others in the room were pleased to see that there are proven methods to improve employee performance and satisfaction even in a downturn.

Another CEO said he “was depressed about how poorly I do this,” referring to not having had more of a focus on engagement issues.  Our experience with several hundred CEO’s during the last year indicates he is not alone.  The recession has pushed CEO’s and their senior leadership teams into an almost singular focus on “the numbers” as they attempt to brave the economic storm.  It is a natural response to the circumstances, yet it can have the effect of making the numbers even worse as employees respond to the lack of attention (and the concurrent lack of communication) with even less vigor and focus (and more felt risk) in the workplace.

BEST PRACTICE — There is a rational reason why CEO’s get focused on key financial indicators in bad times (and good times), but this is worth remembering:

  • Numbers Drive the Business
  • People Drive the Numbers
  • Beliefs and Behaviors Drive the People
  • Emotion Drives Behavior

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The following comments are for Engagient's Employee Engagement Seminar for Managers

We were trying to get the buy-in from our Management team, prior to rolling out a new Performance Review Process and move the management style away from the industrial age style in an attempt to get our employees more engaged.  For the last 45 years we have been working under the old world style of management and old habits die hard.  The Engagient seminar on Employee Engagement was exactly what we were looking to install at Perfect Plastic Printing.

Don presented the information with a passion and energy that impacted every participant.  The information presented represented the results of research and science as opposed to just one more consultant’s opinion.  This made the buy-in so much easier.  The combination of instruction and small group exercises kept the class from getting tired and kept the information geared more toward our business as opposed to generalizing information.  Don was extremely knowledgeable on the subject and this was apparent when he answered participant questions.  He kept the conversations light and humorous, but had you believing that getting your employees more engaged is crucial to surviving in business today.  The feedback from the Management team on the seminar was all positive. Don was one of the best presenters that we have experienced at Perfect Plastic Printing.

--Carl Valenti
Director of Facilities
Perfect Plastic Printing
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