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Real Life Heroes – Engaged People Who Make a Difference

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Engagient felt it important to recognize real people who DEMONSTRATE…by their behaviour…how engaged people make a measurable difference to their organization and their customers every day. Therefore, we decided to add a new category to our blog to honor truly inspiring examples of employee engagement taking place everywhere – and we hope you too will send us your stories of those making things better for you and/or your organization.

We decided to kick this off with our own story of an Engaged Hero in the Philadelphia area.

One of our executives woke up on a cold January morning with dread, anticipating the 3-6 inches of snow that had been predicted to fall overnight.  To his dismay, his worst fears were realized after throwing open the curtains open at 6 AM. Sure enough the world was now VERY white. Groaning at the reality of the prospect of cleaning a mountain of snow off his rental car while dressed in a suit and tie, he looked out the window towards his outdoor parking spot to assess the damage. To his amazement his car was already ready to go – snow free on all windows and with the wipers pulled up. At first he thought, “Wow, I feel sorry for whoever cleared it off only to discover it wasn’t their car!”

But then he noticed something pretty remarkable.  All the cars parked near his were also clear as two men, bundled against the wind and cold, were moving from car to car, carefully brushing off all the snow!  He wondered, “What poor employee got that assignment?”  and figured it was someone on the building maintenance staff.  When checking out shortly thereafter, he asked the desk clerk “who got that tough job?”  because he wanted to thank them personally.

His response?  “Oh, it was the General Manager and the Head of Sales,” came the reply.  Our excutive was shocked!  And Impressed.  So he proceeded to ask to meet these people.  A few moments later, Hotel GM Joseph Piscitello emerged (Greg Stevens, the Head of Sales was now busy attending to some other hotel guests).  Joe’s picture was taken to commemorate this real life example where a Moment of Engagement Truth made a positive difference to hotel guests on that cold, snowy morning.

Joseph, congratulations…and sincere thanks…for providing the foundational inspiration for this new category.  We look forward to highlighting many more such examples in the future.

Joseph Piscitello, GM of the Bensalem Courtyard Marriott

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The following comments are for Engagient's Employee Engagement Seminar for Managers

We were trying to get the buy-in from our Management team, prior to rolling out a new Performance Review Process and move the management style away from the industrial age style in an attempt to get our employees more engaged.  For the last 45 years we have been working under the old world style of management and old habits die hard.  The Engagient seminar on Employee Engagement was exactly what we were looking to install at Perfect Plastic Printing.

Don presented the information with a passion and energy that impacted every participant.  The information presented represented the results of research and science as opposed to just one more consultant’s opinion.  This made the buy-in so much easier.  The combination of instruction and small group exercises kept the class from getting tired and kept the information geared more toward our business as opposed to generalizing information.  Don was extremely knowledgeable on the subject and this was apparent when he answered participant questions.  He kept the conversations light and humorous, but had you believing that getting your employees more engaged is crucial to surviving in business today.  The feedback from the Management team on the seminar was all positive. Don was one of the best presenters that we have experienced at Perfect Plastic Printing.

--Carl Valenti
Director of Facilities
Perfect Plastic Printing
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