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What Does Engagement Look Like?

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I met with a group of CEO’s in Philadelphia on Friday and I asked them what an engaged employee “looks like.” This was before I began my workshop on the issue so they brought their own “raw” impressions to the discussion.  Here’s what they said…

  • good attitude
  • they solve problems
  • proactive
  • take more care in their actions
  • energetic
  • more pride
  • team players
  • appreciate what the company does for them
  • more trusting
  • more flexible and open

At Engagient, we also have a few items to add to this list based on what we see with our clients and what the research tells us.  Engaged employees…

  • act like owners
  • are more adaptable to change
  • are less focused on salary
  • make better mentors (especially important when they work for new hires)
  • are more accountable

I am going to keep adding to both lists, so be sure to check back for new listings!

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After several years of administering an employee satisfaction survey, our company decided to partner with Engagient to measure employee engagement, which are two very different dynamics. Engagient’s processes are clear, direct, thorough and highly effective in gaining insight into how engaged our employees were, at every level.

The high degree of professionalism exhibited by Engagient’s consultants and their depth of knowledge and understanding of employee engagement is unsurpassed. As a result of our employee engagement survey, we have begun taking measures to re-engage our employees at every level of the organization.

--Claudia H. Snyder, Director of Human Resources
Thomco Insurance
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