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Why Is Employee Satisfaction Is A Tricky Metric?

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So you might be saying, “I already run a survey on employee satisfaction, isn’t that the same as employee engagement?”

Employee satisfaction tells you very little, if anything, about workforce engagement. That is not to say we are not interested in having higher levels of employee satisfaction. In fact, that is one of the most vital outcomes of increased employee engagement. The problem is that so-called employee satisfaction is not a driver of engagement. You could have an entire office of highly “satisfied” employees, ecstatic over the fact that they are paid so much to do so little. Research has demonstrated that salary and benefits are not consistently linked to productivity.

The reality is, employees view salary and benefits as an entitlement, not as an inducement or motivator to release new levels of discretionary effort. Increases in salary are often seen as a “catch-up effort” to what they should have been paid months or even years earlier. Many of the employee engagement assessment tools commonly used today are heavily weighted toward satisfaction factors – implying that employer efforts to increase them will deliver business value. Sadly, this not the case.

BEST PRACTICE — Get in touch with us and we will walk you though our High Performance Culture Assessment (HPCA) tool, a simple 26 question on-line questionnaire that will measure employee engagement for every manager, supervisor, location or work-group.  Quick, easy, comprehensive and actionable.

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The following comments are for Engagient's Employee Engagement Seminar for Managers

We needed to communicate the value of fully engaged employees to our managers and supervisors, and without a doubt, Engagient’s seminar on Employee Engagement clearly told the story. Our entire management staff now understands the value to our business in having a fully engaged workforce. Engagient made sure we had the necessary tools to move forward and we now believe this will help us differentiate ourselves against our competitors.

Don’s delivery is exceptionally engaging, straight forward, and in my experience one of the best facilitators/presenters I’ve worked with. Our junior and mid-level managers were engaged the entire day and they are definitely now on-board with our new initiative. He did an exceptional job in framing the issues, and he was able to link it closely with our company’s core values on this topic.

--Dave Maresca
VP, Administration & Business Development
Perfect Plastic Printing
 
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