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Seeing – and Seizing – Coachable Moments

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Jan G. van der Hoop, President of HiringSmart™ — our go-to partner for help on how to hire more effectively, will be contributing to this blog on Fridays.  You can reach him directly at 905-338-7961 or

In our programs, we often describe a Coachable Moment as that highly perishable moment in time when a person is open to receiving new information in such a way that a shift occurs in their perception or behavior.

As managers, leaders and coaches, we face a twofold challenge. Not only do we need to be ready to step fully into the opening when it presents itself – we also need to hold the perspective and the presence of mind to notice these moments for what they are.

Truth is, they are happening around us all the time. We don’t always have the eyes to see them.

The Coach’s Tip – as a quick self-check, ask yourself:

  • What situations presented themselves in the last week, that could have been coachable moments had I recognized them as such at the time? What clues could have alerted me to some untapped opportunity for learning or growth?
  • What shifts do I need to make, in order that I can be more aware of these opportunities in the moment?
  •  What steps should I take with each of the situations I listed above, to salvage a learning opportunity for me and for the other individual concerned?

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The following comments are for Engagient's Employee Engagement Seminar for Managers

We were trying to get the buy-in from our Management team, prior to rolling out a new Performance Review Process and move the management style away from the industrial age style in an attempt to get our employees more engaged.  For the last 45 years we have been working under the old world style of management and old habits die hard.  The Engagient seminar on Employee Engagement was exactly what we were looking to install at Perfect Plastic Printing.

Don presented the information with a passion and energy that impacted every participant.  The information presented represented the results of research and science as opposed to just one more consultant’s opinion.  This made the buy-in so much easier.  The combination of instruction and small group exercises kept the class from getting tired and kept the information geared more toward our business as opposed to generalizing information.  Don was extremely knowledgeable on the subject and this was apparent when he answered participant questions.  He kept the conversations light and humorous, but had you believing that getting your employees more engaged is crucial to surviving in business today.  The feedback from the Management team on the seminar was all positive. Don was one of the best presenters that we have experienced at Perfect Plastic Printing.

--Carl Valenti
Director of Facilities
Perfect Plastic Printing
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