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How to Ruin Your Employee Engagement Survey Process

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I was recently asked, “What’s the worst thing you can do when orchestrating an employee engagement survey process? What’s the biggest employee engagement mistake?”

The following would top my list as the worst mistakes…

  1. Ask too many questions (employees lose interest — and accuracy — after about 30 questions)
  2. Failing to debrief employees about the result of the assessment.  This lack of transparency about outcomes breeds cynicism and employees always assume the scores were so bad the organization is afraid to release them.
  3. Failing to develop an Action Plan to tackle some of the issues identified by employees.
  4. Measuring the wrong thing (like employee satisfaction, questions about pay).
  5. Neglecting to ask a few open ended questions to get the level of nuance and detail that can really inform senior leadership.

BEST PRACTICES TIP:  Rolling out an employee engagement survey is just the first step in the process.  What you do after the results are in is the most critical part of the process.

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The following comments are for Engagient's Employee Engagement Seminar for Managers

We needed to communicate the value of fully engaged employees to our managers and supervisors, and without a doubt, Engagient’s seminar on Employee Engagement clearly told the story. Our entire management staff now understands the value to our business in having a fully engaged workforce. Engagient made sure we had the necessary tools to move forward and we now believe this will help us differentiate ourselves against our competitors.

Don’s delivery is exceptionally engaging, straight forward, and in my experience one of the best facilitators/presenters I’ve worked with. Our junior and mid-level managers were engaged the entire day and they are definitely now on-board with our new initiative. He did an exceptional job in framing the issues, and he was able to link it closely with our company’s core values on this topic.

--Dave Maresca
VP, Administration & Business Development
Perfect Plastic Printing
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