We all know that numbers drive the business, whether profits, shareholder return or other key performance indicators. But for most organizations it’s the people who drive the numbers. It might be in customer service, it might be in sales or shipping – the bottom line is that high performance cultures are completely dependent on engaged employees, and if there is even one department or workgroup underperforming, the entire organization suffers. You can Six Sigma all year long, but if the relationship environment is toxic, no process improvement will save your company from diminished performance.
After several years of administering an employee satisfaction survey, our company decided to partner with Engagient to measure employee engagement, which are two very different dynamics. Engagient’s processes are clear, direct, thorough and highly effective in gaining insight into how engaged our employees were, at every level.
The high degree of professionalism exhibited by Engagient’s consultants and their depth of knowledge and understanding of employee engagement is unsurpassed. As a result of our employee engagement survey, we have begun taking measures to re-engage our employees at every level of the organization.
--Claudia H. Snyder, Director of Human Resources
Thomco Insurance
RSS
Twitter
Facebook
LinkedIn
Leave a Comment