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Ten Laws of Employee Engagement – Law #6

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PEOPLE DRIVE THE NUMBERS

We all know that numbers drive the business, whether profits, shareholder return or other key performance indicators. But for most organizations it’s the people who drive the numbers. It might be in customer service, it might be in sales or shipping – the bottom line is that high performance cultures are completely dependent on engaged employees, and if there is even one department or workgroup underperforming, the entire organization suffers. You can Six Sigma all year long, but if the relationship environment is toxic, no process improvement will save your company from diminished performance.

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