Lyle Benson. Lyle has corporate experience from frontline sales, to European work assignments and New York boardrooms. Later, as a leadership development consultant, Lyle was frustrated to have to rely on anecdotal evidence when recommending effective leadership as key to sustained organization performance excellence. Challenged with the lack of hard data, he devoted several years to cross-correlating an emerging body of global research aimed at revealing the key causal drivers of exceptional organization performance. His goal was to create the scientific diagnostic known today as Engagient’s High Performance Culture Assessment© and its companion strengthening process the Integrated Approach Model which results in the high performance culture necessary to actually create exceptional results. Lyle has served as an executive of his local ratepayers association, on recreational sports leagues and supports World Vision’s efforts in sponsoring children orphaned by HIV-AIDS.

Dwight Lacey. An experienced leader and CEO, Dwight has built insurance companies, seeing them from concept to reality, worked for a leading Canadian bank and a major U.S. automotive company. For the last six years, he has consulted with organizations from $4.0m in revenue to those with $1.0b in a variety of capacities from strategy development to financing and sale of companies. As a former CEO, Dwight understands the tough day-to-day challenges of turning an organization around by providing employees with a vision, plus the tools and support they need so they can successfully engage customers. He is also a strong contributor to his community with a commitment to several charities as a Board member.

Don Rheem is a principal with Engagient. He is one of North America’s leading communication and engagement experts – advising U.S. Senators, corporate CEOs, even royalty. A former science advisor to the U.S. Congress and to the Secretary of the U.S. Department of Health and Human Services, Rheem counsels on technical issues with the National Institutes of Health, the Nuclear Regulatory Commission, and the Securities and Exchange Commission among other government clients. A former White House correspondent and Washington Bureau Chief, Don has also advised thousands of CEO’s and delivers more than 50 workshops every year on the science of employee and customer engagement throughout North America. Rheem works with Brian Daly overseeing Engagient’s U.S. operations.

Brian Daly is a principal with Engagient. Before joining Engagient, Brian was a successful entrepreneur, having founded a high-growth multimillion dollar service-based company in the Washington, DC, metropolitan area. His leadership style focuses on employee engagement, extraordinary customer relationships, and well-executed business plans. He also serves as Vice President of the Washington Executive Association, a private membership executive organization dedicated to continuous business improvement and B-to-B collaboration. His leadership expertise in a fast-paced, employee and customer focused environment has been a key asset of the U.S. operations.

Peter Shurtleff has been passionate about distilling data into solid decision-supporting information throughout his 22 year IT career. His academic background in Finance and MIS has allowed him to design and develop enterprise and eBusiness solutions using a variety of methodologies and architectures. Peter is a (continuously refining and improving) “process” guy whose solutions, because of his obsession with quality, consistently deliver high levels of financial, referential and chronological integrities (having passed ISO and FDA audits).

A data modeler since the early 90s, starting in 1998, Peter began using Business Intelligence (BI) tools for leveraged analytics over his modeled data stores, marts and warehouses. These were populated with legacy enterprise transactional / financial data as well as data from his enterprise and eBusiness solutions. In every case, Peter provided highly-productive reporting and analysis solutions to quickly find the most actionable exceptions (be it discovery of best-practices that need to be further modeled / emulated or negative exceptions requiring immediate action or, in the very least, process refinement to avoid repetition in the future).

Peter has seen many improvements in both the questionnaire as well as the results output since he first teamed up with Lyle Benson in 2002 but, regardless of the format, he has always tried to deliver leveraged analytics and reporting over the engagement data that adheres to Lyle’s elegantly simple approach to digging in to organizational engagement.