Case Study

Employee Engagement Assessment

Challenge: A Global IBM Partner, was facing significant internal stress resulting from a decade of double digit growth and international expansion.

Solution: Engagient’s High Performance Culture Assessment (HPCA) was deployed yielding a 95% participation rate. With a statistically reliable report card of outlining specific areas of improvement, the senior leadership team was able improve each workgroup in every location.

Results: Subsequent HPCA measurements showed the impact of a more focused effort/resource alignment with specific KPI’s…had improved across the company.

Case Study

Senior Leader Team Skill Development

Challenge: The CEO of a large educational loan services firm wanted to improve the quality of presentations to internal staff and customers.

Solution: Personalized presentation training workshops were conducted for all senior managers in the company. The workshops included: critical tips on the role of body language, clothing, personal style, and insight from the fields of adult learning and human memory research, the eight deadly mistakes made by users of PowerPoint.

Results: This assignment ran for several years until most senior leadership was able to attend. Several managers within the organization requested additional programs for their mid-level staff.

Case Study

Strategic Communication & Marketing

Challenge: A coalition of more than 30 United States Senators wanted to advance a major piece of health care legislation.

Solution: A member of Engagient’s leadership team was the first communications consultant ever invited to address the group. The workshop focused on communication strategies focused on fundamental principles built from research in cognitive neuroscience. The Senators were impressed enough to repeat the invitation for the following week to speak to all of their staff people responsible for communication.

Results: Several senators asked for a private meeting to drill deeper on the key communication principles conveyed in the workshop, which they integrated into their strategy.

Case Study

Cultural Integration & Team Building

Challenge: An international telecommunications firm wanted to provide an educational and fun daylong program for senior sales managers gathered together from around the world for an annual meeting.

Solution: A member of Engagient’s leadership team assembled a daylong program, appropriate for a multicultural, international audience designed to provide both a common vocabulary and outlook on how to connect and engage with audiences worldwide.

Results: Participants rated the program as the best training of the entire weeklong program and returned to their respective countries to pass on valuable new communication skills.

Case Study

Employee Engagement Assessment & Coaching

Challenge: A North American hot tub distributor/retailer’s service reputation was suffering due to low morale, inadequate post-sales follow-up, poor internal communication and a lack of inter-department cooperation.

Solution: The CEO decided to implement Engagient’s High Performance Culture Assessment (HPCA) which provided a prioritized list of the specific causal behavior drivers underlying the symptoms. We developed and implemented a leadership training & coaching model where managers were taught “how to fish”…shortening the ramp to self-reliance.

Results: The CEO received positive feedback from the staff, has witnessed a significant increase in the cooperation level between teams and departments. The company has achieved a 30% increase in sales over 2009 sales figures.

Case Study

Presentation Training

Challenge: A Venture Capital firm wanted to give their portfolio companies an “edge” over the competition by offering media and presentation training.

Solution: A Principal of Engagient delivered several workshops with groups of the firm’s portfolio CEO’s to assist their preparation for analyst briefings and “road-show” PowerPoint presentations.

Results: The presentation training enhanced the skills of the participants and was well received. Several individual presentations were significantly revised based on our counsel.

Case Study

Corporate Retreat

Challenge: An international hotel services company wanted a customized program for its annual employee retreat that was both entertaining and educational.

Solution An Engagient principal worked closely with the firm’s founder to develop a series of role-playing scenarios to explore and push employee’s communication skills in the sales and customer-relations areas.

Results: The international team gained valuable new communication skills via interactive team building exercises that helped integrate the various cultures and backgrounds represented.

Case Study

Media Training

Challenge: An international non-profit organization that provides free medical care on-site in developing countries wanted to provide their spokespersons from around the world with communication skills enhancement during an annual conference.

Solution: An Engagient principal delivered a daylong program, appropriate for a multicultural, international audience designed to provide a largely volunteer-based staff a suite of communication skills that would enable them to communicate more effectively with patients, patient family members, funders, and government officials.

Results: Participants, despite some language barriers, became very engaged in a collaborative, interactive process of developing a set of best practices that could be used by all. The response from conference organizers was outstanding.

Case Study

Communication Training

Challenge: A large multinational company in the medical technology field wanted to improve the quality of training provided by their clinical educators. A primary goal was to give these medical professionals new communication skills to improve their effectiveness in training nurses and doctors on new medical equipment.

Solution: Over several years, intensive full-day seminars were provided to new clinical educators as a part of the on-boarding process. These seminars included individual analysis regarding communications skills, train the trainer best practices, and conflict resolution skills.

Results: Participants reported high marks for the training and a newly discovered tool-set for performing their required duties. The company considered the training an essential part of the success of these new hires.

Case Study

Strategic Communication & Planning

Challenge: A major division within a large Federal Agency wanted to reinvent their public outreach efforts to be more efficient and effective.

Solution: Engagient leadership facilitated a three-day retreat with top agency officials and staff from the Office of Public Affairs. In addition to conducting the strategic retreat, our services included providing tactical content on delivering educational programs to the public and training participants in PR best practices.

Results: The agency was able to conclude the meeting with a new strategic direction for public outreach, a renewed sense of commitment on the part of staff, and a plan of action on how best to serve taxpayers with clear and informative information. In addition, the agency requested additional help in providing a detailed evaluation of their Office of Public Affairs.

Case Study

Strategic Communication & Marketing

Challenge: A large bank services company wanted ongoing public relations and marketing counsel.

Solution: An Engagient principal was placed on retainer and worked several days each month on-site with the client as a member of their communications and marketing team.

Results: A strategic marketing and communication plan was created to assist the largest electronic funds transfer company in the world. In addition, the organization requested help analyzing and redirecting their trade show booth hosting hundreds of visitors.

Case Study

Employee Engagement Assessment

Challenge: A major CARICOM (Caribbean Common Market) government was experiencing great difficulty transitioning to a new enterprise IT system due to a contentious union labor environment.

Solution: Engagient implemented a High Performance Culture Assessment (HPCA) to uncover the causal behavior drivers underlying the stiff resistance being encountered. Concerns were high that a statistically valid majority response would be difficult or impossible to achieve…due to the distrust between staff and leaders.

Results: With 75% of all staff participating in the survey, Engagient leadership was able to provide the leaders of this agency with many actionable insights and next steps to improve this transition.

Case Study

Employee Engagement Assessment

Challenge: An IT services firm located in the Caribbean needed to restore profitability in their Technical Services Division.

Solution: Engagient’s High Performance Culture Assessment (HPCA) was administered to identify the leveraged performance drivers requiring immediate attention. These insights were used to form a comprehensive and fully integrated response…rolled out over 3 years across every location for all leaders and staff.

Results: The Technical Services Division turned a profit and within several years, the profitability was doubled.

Case Study

Employee Engagement Assessment

Challenge: A large multi-office insurance company troubled by decreasing margins, increasing competition and low employee morale. Employee survey work completed in the past was not fully integrated with sustainable change.

Solution: Engagient’s High Performance Culture Assessment (HPCA) was implemented with 92% participation company-wide. Engagient’s leadership provided senior-level leaders with a thorough debrief of the actual company culture.

Results: The planning team off-site was more productive with a higher degree of cooperation between the team members.