Conflict Resolution

Module Topic: Conflict Resolution
Suggested Timeframe: 4 Hours
Suggested Number of Participants: 10-12

Conflict at some level exists in all organizations and within virtually all relationships. Sometimes it bubbles (or erupts) to the surface; in other cases it can remain covert, just below the surface. In both cases, it can make relationships and the workplace feel toxic, and the resulting impact on people and productivity can be devastating. Of the employees who quit an organization, 85% say the primary reason they did so was a result of a toxic relationship with their immediate supervisor.

Rather than seeking to blame or judge those who become embroiled in conflict, Engagient focuses instead on identifying the primary reasons for conflict in the workplace and to build awareness, skills, and resilience for employees. Effective conflict resolution requires more than conveying traditional negation skills. The research points to the need for a better understanding of the role of emotion in triggering human behavior and the role of anger, anxiety, and a lack of felt safety.

What Will We Learn?

  • Why does conflict happen?
  • What happens to us during conflict?
  • Proven techniques for de-escalating highly charged situations
  • How can we best resolve conflict?
Conflict Resolution
 

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The following comments are for Engagient's Employee Engagement Seminar for Managers

We were trying to get the buy-in from our Management team, prior to rolling out a new Performance Review Process and move the management style away from the industrial age style in an attempt to get our employees more engaged.  For the last 45 years we have been working under the old world style of management and old habits die hard.  The Engagient seminar on Employee Engagement was exactly what we were looking to install at Perfect Plastic Printing.

Don presented the information with a passion and energy that impacted every participant.  The information presented represented the results of research and science as opposed to just one more consultant’s opinion.  This made the buy-in so much easier.  The combination of instruction and small group exercises kept the class from getting tired and kept the information geared more toward our business as opposed to generalizing information.  Don was extremely knowledgeable on the subject and this was apparent when he answered participant questions.  He kept the conversations light and humorous, but had you believing that getting your employees more engaged is crucial to surviving in business today.  The feedback from the Management team on the seminar was all positive. Don was one of the best presenters that we have experienced at Perfect Plastic Printing.

--Carl Valenti
Director of Facilities
Perfect Plastic Printing
 
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