Conflict Resolution

Module Topic: Conflict Resolution
Suggested Timeframe: 4 Hours
Suggested Number of Participants: 10-12

Conflict at some level exists in all organizations and within virtually all relationships. Sometimes it bubbles (or erupts) to the surface; in other cases it can remain covert, just below the surface. In both cases, it can make relationships and the workplace feel toxic, and the resulting impact on people and productivity can be devastating. Of the employees who quit an organization, 85% say the primary reason they did so was a result of a toxic relationship with their immediate supervisor.

Rather than seeking to blame or judge those who become embroiled in conflict, Engagient focuses instead on identifying the primary reasons for conflict in the workplace and to build awareness, skills, and resilience for employees. Effective conflict resolution requires more than conveying traditional negation skills. The research points to the need for a better understanding of the role of emotion in triggering human behavior and the role of anger, anxiety, and a lack of felt safety.

What Will We Learn?

  • Why does conflict happen?
  • What happens to us during conflict?
  • Proven techniques for de-escalating highly charged situations
  • How can we best resolve conflict?
Conflict Resolution
 

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The following comments are for Engagient's Employee Engagement Seminar for Managers

We needed to communicate the value of fully engaged employees to our managers and supervisors, and without a doubt, Engagient’s seminar on Employee Engagement clearly told the story. Our entire management staff now understands the value to our business in having a fully engaged workforce. Engagient made sure we had the necessary tools to move forward and we now believe this will help us differentiate ourselves against our competitors.

Don’s delivery is exceptionally engaging, straight forward, and in my experience one of the best facilitators/presenters I’ve worked with. Our junior and mid-level managers were engaged the entire day and they are definitely now on-board with our new initiative. He did an exceptional job in framing the issues, and he was able to link it closely with our company’s core values on this topic.

--Dave Maresca
VP, Administration & Business Development
Perfect Plastic Printing
 
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