If “people drive the numbers”, then what drives the people?

People have a much more common “operating system” than most leadership teams realize. Recent research in the field of neuroscience has given us radically new insights into human behavior. Common needs drive our behavior and the more leadership focuses on those needs the closer they will be to understanding the drivers of employee engagement. The brain is very efficient and very focused; leaving no space or energy for pointless or chaotic behavior.  All human behavior makes sense in context and if we see actions we don’t understand, leadership should demonstrate more on the side of curiosity than incredulity or admonishment. The behavior leadership should be most focused on is the discretionary effort each employee brings to work everyday which they can only volunteer.

If “people drive the numbers”, then what drives the people?

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Don Rheem’s presentation on Employee Engagement gets underneath the real “whys” on the behavior of discretionary effort. I found his examples to be relative and understandable. I see how our leaders are making better connections with the hearts of our people, so everyone better understands the goals of the enterprise.

--Peter Rittenhouse, Director of Supply Chain
Nestle Waters
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