What do you mean when you say “people drive the numbers?”

We all know the numbers drive the business, whether its profits, shareholder return, or other key performance indicators. But for most organizations it’s the people who drive the numbers.  It might be in customer service, it might be in sales or shipping – the bottom line is that high performance cultures are completely dependent on engaged employees and if there is even one department or workgroup under-performing, the entire organization suffers. You can Six Sigma all year long, but if the relationship environment is toxic, no process improvement will save your company from diminished performance.

What do you mean when you say “people drive the numbers?”
 

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Engagient provided a safe environment for managers to openly share comments, issues and concerns related to the workplace culture and practices. Facilitation and careful probing by Engagient staff provided our managers with the view and challenges facing senior leadership and how managers may be helpful in the process, identifying opportunities to enhance their leadership skills.

The engagement exceeded all expectations.

--Mary LaRowe, President and CEO
St. James Mercy Health
 
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